Your privacy is a trust we take seriously. This document transparently explains how gw99 apk collects, uses, stores, and protects your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six core principles that guide how we handle the personal data of Malaysian players
This Privacy Policy describes how GW99 APK ("we", "gw99 apk", "platform") collect, process, store, and protect your personal data as a user of our platform. By registering for or using gw99 apk, you consent to us processing your personal data as described in this Privacy Policy. Please read this document carefully — it is your right to understand how your information is managed.
GW99 APK is committed to protecting the privacy and security of all users' personal data on its platform. This Privacy Policy ("Policy") has been prepared in accordance with the requirements of the Malaysian Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection principles.
This Policy applies to all your interactions with the platform gw99 apk, including but not limited to: account registration, login activity, deposits and withdrawals, game usage (slots, live casino, football, roulette, blackjack, poker, live matches), communications with our customer support team, and participation in the VIP Rewards programme.
This Policy should be read together with Terms & Conditions gw99 apk. In the event of any conflict between this Privacy Policy and any other document, this Privacy Policy shall take precedence on all matters relating to the processing and protection of personal data.
We have appointed a Data Protection Officer responsible for ensuring ongoing compliance with the PDPA and overseeing data processing practices across the gw99 apk organisation. If you have any concerns about the privacy of your data, you may contact our Data Protection Officer by email at privacy@gw99apk.best.
Important Note: This Privacy Policy may be updated from time to time to reflect changes in our data processing practices or new legal requirements. You will be notified of any material amendments via an in-platform notification or an email to your registered address. Continued use of the gw99 apk platform after such notice is considered your acceptance of the updated Policy.
Gw99 apk collects your personal data through several channels: information you provide directly during registration and platform use, data generated automatically as you use our services, and, in limited circumstances, information we receive from legitimate third parties. Below is a detailed breakdown of the types of data we collect and the purposes for which they are used:
| Data Categories | Examples of Information | Requirement |
|---|---|---|
| Identity Data | Username, date of birth, Malaysian phone number, email address | Mandatory |
| Financial Data | Payment methods (Touch 'n Go, DuitNow, GrabPay, FPX), deposit and withdrawal records in RM | Mandatory |
| Verification Data | Identity verification documents (for high-value withdrawals), proof of ownership of payment method | Conditional |
| Game Data | Game history, betting records, round results, play sessions, VIP points | Automatic |
| Technical Data | IP address, device type, operating system, web browser, login session data | Automatic |
| Communications Data | Customer support chat history, feedback, complaints, and written requests | Where Relevant |
| Cookie Data | Platform preferences, language settings, saved session data, usage analytics data | Automatic |
We do not collect sensitive personal data such as national identification numbers (MyKad) under normal circumstances, except where specifically required for identity verification purposes mandated by anti-money laundering regulations. In such cases, that data is handled with additional layers of protection and stored in a dedicated, separate system.
You are not required to provide all requested information, but failure to supply certain data categorised as "Mandatory" may limit our ability to provide you with specific services, including processing deposits and withdrawals via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, or FPX.
Gw99 apk processes your personal data on valid legal grounds under the PDPA, including the performance of a contract, compliance with legal obligations, the legitimate interests of the platform, and in certain cases, consent you have provided. We use your data for the following purposes:
Core Service Operations:
Security & Compliance:
Service Improvement & Communications:
We will not use your personal data for any purpose other than those stated above without first obtaining your renewed consent.
Gw99 apk does not sell, rent, or transfer your personal data to any third party for their commercial or marketing purposes. However, there are limited circumstances in which we need to share your data with specific parties in order to provide our services to you:
Trusted Service Providers: gw99 apk works with carefully selected third-party service providers to help us operate the platform. These include Malaysian payment gateway providers (for processing Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and FPX transactions), internationally licensed gaming software providers (Evolution Gaming, Pragmatic Play, SA Gaming, and others), as well as technical infrastructure providers such as server hosting and cybersecurity.
All third-party service providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes directly related to the services they provide to us. They are not authorised to use your data for any other purpose or to share it with any other party.
Legal Requirement: gw99 apk may be required to disclose your personal data to the relevant authorities in the following circumstances:
In all such cases, we will disclose only the minimum data necessary and, where possible, will notify you of the disclosure unless prohibited from doing so by law or court order.
Our Commitment: gw99 apk has never sold, and will never sell, players' personal data to advertisers, marketing companies, data brokers, or any commercial third party for profit. Your data belongs to you, and we hold it solely in trust for the purpose of providing services to you.
Protecting your personal data from unauthorised access, loss, destruction, or unlawful alteration is a core responsibility of gw99 apk. We implement a range of technical and organisational measures to ensure your data is secured at a level appropriate to the risks involved in processing.
Technical Security Measures:
Data Retention Period: gw99 apk retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or for the period required by applicable law, whichever is longer. As a general guide:
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked back to you as an individual.
In the event of a data security breach involving your personal data that is likely to pose a risk to your rights and freedoms, gw99 apk will notify you within a reasonable timeframe after the breach is identified, in accordance with applicable legal requirements. We will clearly explain what occurred, what data was involved, and the steps we are taking to address the situation.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data processed by gw99 apk. We are committed to respecting and facilitating the exercise of these rights:
To exercise any of the rights above, you may submit a request via: your gw99 apk account settings (for self-serviceable rights), our customer support live chat, or by emailing privacy@gw99apk.best. We may need to verify your identity before processing any request, to protect the security of your account.
The gw99 apk platform uses cookies and similar tracking technologies to enhance the user experience, ensure the platform functions correctly, and analyse how our platform is used. Below is a detailed explanation of the types of cookies we use:
Essential Cookies: These cookies are essential for the platform's core functionality and cannot be disabled. They include session cookies that keep you logged in during your gaming session, security cookies that help detect and prevent fraud, and cookies that remember your basic preferences such as language settings. Without these cookies, the platform cannot function properly.
Performance & Analytics Cookies: These cookies help us understand how players use the gw99 apk platform — for example, which pages are visited most often, how long gameplay sessions last, and where players encounter technical issues. All information collected is analysed in aggregate and does not identify you as an individual. You may decline these cookies without affecting the core functionality of the platform.
Functionality Cookies: These cookies remember the preferences you set while using the platform — such as your default chip size in games, table display settings, and language preference — so you don't have to reconfigure them every time you log in. They personalise your gaming experience.
Managing Your Cookie Preferences: You can control and manage cookies through your web browser settings. Most modern browsers allow you to view, delete, and block cookies. Please note that blocking essential cookies may affect the functionality of the gw99 apk platform and your overall gaming experience.
More than 80% of gw99 apk users access the platform via mobile devices. When using a mobile browser, cookie management options can be found in your browser settings under "Privacy" or "Security". We recommend checking these settings periodically to ensure they align with your privacy preferences.
The gw99 apk platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. Account registration by those below the minimum age is strictly prohibited and constitutes a serious violation of Terms & Conditions ours.
Gw99 apk takes reasonable steps to verify the age of users during registration and when processing their first withdrawal. Should we discover that we have inadvertently collected personal data from anyone under the age of 18, we will act immediately to delete that data and close the account in question.
If you are a parent or guardian who believes your underage child has registered for or used the gw99 apk platform, please contact us immediately at privacy@gw99apk.best. We will investigate the matter, close the relevant account, and delete all associated data as promptly as possible. Any funds deposited by an underage user will not be forfeited and will be refunded through an appropriate method.
We also encourage parents and guardians to use appropriate parental control software to prevent children from accessing online gambling platforms, and to have open conversations with their children about the risks of gambling and the minimum age requirements set by law.
We welcome any enquiries, concerns, or feedback regarding this Privacy Policy or gw99 apk's data processing practices. There are several channels through which you can reach us:
Data rights requests will be acknowledged within 3 business days and resolved within 21 business days from the date a complete request is received. If your request requires additional time to process, we will notify you and provide an estimated resolution timeframe.
Amendments to This Privacy Policy: gw99 apk reserves the right to modify this Privacy Policy at any time to reflect changes in our data processing practices, new legal requirements, or security enhancements we implement. Material amendments will be communicated to you via in-platform notification or email to your registered address at least 14 days before they take effect, except where an immediate change is required for security or legal reasons.
The "Updated" date at the top of this Policy indicates when the latest amendment took effect. We recommend reviewing this Privacy Policy periodically — especially when you receive a notification about an upcoming change — to stay informed about how your data is protected and used.
For any complaint that cannot be resolved through gw99 apk's internal channels, you have the right to refer the matter to Personal Data Protection Commissioner of Malaysia under the Ministry of Digital. Further information on the complaints process is available on the official website of the Department of Personal Data Protection Malaysia.
Answers to the most frequently asked questions about privacy and data protection at gw99 apk
Over 500,000 Malaysian players have trusted gw99 apk with their personal information. Your privacy is protected, your data is secure, and your gaming experience is guaranteed to be fair. Join our community today.